·        Q:How long can I get the feedback after we sent the enquiry?

A: We will reply you within 2 hours in working day.

1

·        Q:Do you have your own brand name?

A: Yes. “Gieni” is our own brand name.

2

·        Q:Which fairs have you attended?

A: Gieni has attended Dubai Beauty Word, Shanghai Cosmoprof, North America Las Vegas Cosmoprof, and Thailand Beyond Beauty Events. And Gieni will attend 2019 ASIA HONG KONG COSMOPROF 12-14 NOVEMBER. Booth: 9-E22.

3

·        Q:Where is your factory located? How can I visit there?

A: Our factory is located in Jiangsu Province, China. About one hour away from Shanghai Hongqiao Airport. All of our customers from home and abroad are welcome to visit us, and we will arrange to pick you up.

4

·        Q:How long is the warranty of your equipment?

A: There is 1 year warranty after receipt check upon delivery. And we will comprehensively provide you all kinds of technical support services in after-sale!

5

·        Q:What is packing type of this machine?

A: Machine will be packed by standard wooden case. It is suitable for shipment. After you receive machine, you only need to open wooden case to pick up machine.

6

·        Q:How many years experience you have for cosmetic industry machinery?

A:we have 15 years experience to design and produce cosmetic machines.

7

·        Q:Do you accept the third party inspections?

A:yes ,we do accept.

8

·        Q:Could you provide cetifications that we request?

A:Yes, most of our products have passed CE certificate.